Stop Waiting on Advertising. New Products Should Fly off the Shelf. 

Every retailer’s nightmare is a shelf stocked with products that just won’t budge — yet it’s a reality facing many retailers. Even with research tools and ad tactics galore, new products still fail to resonate with consumers at an alarming rate. In fact, more than 90% of new products fail to significantly impact sales. (Womp.) This unfortunate statistic…

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Apple Store Employee Union Wins 10% Raises for Maryland Store Workers

More than two years after the first Apple store’s employees voted to unionize, the International Association of Machinists and Aerospace Workers’ Coalition of Organized Retail Employees (IAM CORE) has negotiated an agreement with the tech retailer for workers at its store in Towson, Md. The approximately 85 union members working there had voted to authorize…

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Walmart Institutes ‘De-Packaging’ Technology to Turbocharge Food Waste Recycling

Walmart has partnered with organic materials recycler Denali to improve its food waste recycling process at more than 1,400 Walmart and Sam’s Club locations across the U.S. The program is already live at stores in more than 16 markets — including Houston, Dallas, Philadelphia, Washington D.C., Indianapolis, Phoenix and cities across New Hampshire, Rhode Island,…

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Schnucks Integrates Instacart Software into Electronic Shelf Labels to Improve Online Order Accuracy

Schnuck Markets will roll out the Carrot Tags’ pick-to-light functionality from Instacart chainwide. The capability connects with Schnuck’s electronic shelf label (ESL) system from Aperion to light up the labels of items in an online order, enabling Instacart pickers to find products more easily and improve order accuracy. Schnucks first began using Instacart’s Carrot Tags‘…

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From Frustration to Loyalty: How One Retailer Increased NPS by 70% with Customer-Controlled Substitutions

Have you ever unpacked your grocery order, excited to make a recipe, only to find a weird substitute for a key ingredient? While some might find oatmeal raisin a satisfactory replacement for chocolate chip cookies, others will not. This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return…

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