British Home Improvement Retailer MKM Lays the Foundation for Future Success with New Composable Website

MKM Building Supplies is one of the leading home improvement purveyors for both commercial and DIY customers throughout the United Kingdom, known for its personal touch and localized offerings. But when it came to serving customers online, the company was decidedly behind the times. Image courtesy MKM “As a business, MKM is very traditional; people…

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Shopify’s Double-Edged Sword: Tackling Accounting Complexities with Automation

In an era when ecommerce is reshaping retail, platforms like Shopify have emerged as indispensable allies for businesses large and small. Shopify, originally a beacon for small and medium-sized enterprises, is now expanding its reach to larger corporations. However, this expansion brings to light a critical issue for CFOs and finance teams: the intricate and…

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Hanna Andersson Taps FTD Exec for Chief Technology Role

Hanna Andersson has named Mike Frazzini, most recently Technology Chief of Staff at FTD, as its new Chief Technology Officer (CTO). Frazzini, who will report to CEO Aimée Lapic, brings 25 years’ experience in delivering effective software products, systems integrations and solutions for ecommerce, business intelligence, ERP, finance and operations. At FTD, Frazzini was second-in-command…

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#RICE24 Solution Spotlight: SUSE Empowers Retailers at the Edge of Innovation

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management, customer engagement and other key business operational needs. Additionally, as retail operations continue to grow and expand, retailers need to scale their operations seamlessly and efficiently, including at the edge where space, network connectivity and resources may…

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Walmart Debuts Latest Next-Gen Fulfillment Center in South-Central Pennsylvania

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., 10 miles north of Hagerstown, Md. The 1.5 million-square-foot facility, which will employ more than 1,000 associates, is designed to expand access to next-day or two-day shipping for Walmart customers as well as supporting Walmart Fulfillment Services, the retailer’s third-party service for…

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The 2024 Brand Experience Award Winners are…

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last…

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How Michaels Reconfigured its Fulfillment Models to Dramatically Enhance Ship-From-Store Performance

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. and Canada in 2023. But the lack of a systematic approach to assortment and order prioritization meant that individual stores were shipping…

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