Gopuff and Grubhub Expand into Grocery Delivery with Unconventional Partners

Two delivery platforms, Gopuff and Grubhub, have broadened their assortments to include groceries, including fresh items. Gopuff has partnered with Misfits Market, an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato, an online marketplace for independent grocery stores with more than…

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Eyebuydirect Establishes First Physical Location in California’s Orange County

Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses. The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance. Additionally, Eyebuydirect has partnered with a…

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Dick’s Plans New Slate of Sporting Goods Resale Events with SidelineSwap

Dick’s Sporting Goods is expanding its partnership with sporting goods resale marketplace SidelineSwap following a previous expansion in 2023.  As the partnership moves into its third year, SidelineSwap’s recommerce services will be available at more Dick’s locations across the U.S. through an ongoing series of trade-in events. During these events, Dick’s customers can bring in…

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Aldi Deploys Computer Vision-Enabled Cashierless Checkout at Chicago-Area Store

Aldi has retrofitted its Aurora, Ill. supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango, tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes. “It’s exciting…

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Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and online storefronts fall flat if customers aren’t happy with one tiny part of their experience. One negative interaction can easily drive them away.  At the same time, it…

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