J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years. A major reason for these high levels of engagement: J.Jill obsessively…
Repurpose Global, an organization that brings brand leaders, consumers and policymakers together to combat plastic waste, has launched a $1 million fund to give companies equitable access to reuse and refill solutions. Approximately 70% of plastic reduction is achievable through reuse, refill and new delivery models, according to the UN. However, brands face complex barriers…
Starbucks and Bank of America (BoA) have forged a new partnership designed to offer extra rewards to their most loyal customers. The millions of BoA cardholders and Starbucks Rewards members in the U.S. can link eligible accounts to earn 2% cash back from Bank of America (on top of the rewards and benefits they already…
With an eye on its goal of becoming the leading family footwear retailer in the U.S., Shoe Carnival has acquired the 53-year-old Rogan’s Shoes for $45 million in cash. The addition of Rogan’s 28 stores throughout the Midwest makes Shoe Carnival the market leader in Wisconsin and establishes a store base for the company in…
With both IRL and virtual events, retailers and brands including Foot Locker, JD Sports, Nike, Jordan Brand and the National Basketball Players’ Association (NBPA) will be making sure the sideline action is as exciting as what happens on court when the National Basketball Association’s annual All-Star weekend tips off in Indianapolis this Friday, Feb. 16….
As a retail consultant, one of the most universal concerns major brands and franchisors ask me is, “How can I get franchisees (or dealers) to use the tools we provide for them?” As a former COO and CMO, I feel your compliance pain. You know what they need to do, but like an independent teenager,…
Amid declining sales, apparel retailer Express has hired restructuring adviser M3 and law firm Kirkland & Ellis to help restructure nearly $280 million of debt, according to the Wall Street Journal, which cited people with knowledge of the matter. If the company is unable to successfully restructure its debt, a bankruptcy filing could be imminent. Express’…
Instacart has laid off 250 employees in a move to “reshape” the newly public company, as it looks to “focus on our most promising initiatives and execute more efficiently to a flatter organization,” said CEO Fidji Simo on a call detailing the grocery tech company’s Q4 and full year 2023 results. Simo also shared that…
Staples will install autonomous item-handling robots in its fulfillment centers as part of a multi-year agreement with RightHand Robotics. The solution provider’s RightPick system is powered by advanced hardware, a sensor suite and RightPick AI software designed for a wide range of warehouse tasks. “We have always valued automation, and we see it as the…
It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe, and the Shop Premium Outlets (SPO) marketplace is going strong. The site, aimed at bringing off-price inventory from Simon’s malls online, now features more than 300 brands and as of last September, sales were up 100% year over…
