Retail

Every business starts with an idea, a passion, and then a name. The name must draw wary customers in and establish the company’s identity and purpose. It is a high bar to hit. But miss that or add confusion, and people drive on.

I had a question from a Facebook fan asking me, “What is the difference between training and having to repeat your instructions regularly while not seeing them followed?”

Buying wine, liquor, cannabis, cigars, beer, and most new foods is like choosing a book without reading it first. You decide on labels, descriptions, recommendations, or personal preferences.

The retail industry has undergone a significant transformation, shifting the focus toward digital customer service, marked by investments to provide self-service tools for customers. Self-service options have become increasingly popular among consumers, who are more comfortable than ever with technology, favoring autonomy in resolving their own inquiries and issues.

Sustainability has become a big concern for retailers, and for good reasons. The effects of human activities on the environment are undeniable, and the need to shift toward more sustainable practices is pressing.

One of the best pieces of advice I ever received came from Tony Robbins, “You better come up with a brand no one else can do better.” The next day, I filed the trademark for the Retail Doctor.

Heico Souman, Chief Architect at Suitsupply, led an engaging session at Manhattan Associates Momentum in Phoenix in May 2023. He shared how Suitsupply transformed its store operations and customer experience using Radio-Frequency Identification – or RFID technology – showing the use, benefits, opportunities, and next steps related to RFID in-store. He began with a history…

Let’s admit it; we are now a society of individual planets. We’ve created our own worlds by letting in just what we want to… Trump smackdown videos…yes Cat videos…no Banksy…yes Candy Crush…no People who like X…yes People who believe in Y…no We have surrounded ourselves with images, content, and opinions to protect ourselves from the…

Listening is a skill that either makes you or breaks your store. Maybe it’s because I am also trained as a conductor, and I learned to focus my listening on hearing each part and asking myself, Is what I’m hearing matching up to what is on the page in front of me? If it didn’t…