Pitney Bowes, PackageHub Launch Returns Drop-Off Network

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns. Online retailers that currently use the Pitney Bowes return service and its platform partners will gain immediate access to the new network, with no additional integration required.

“By aligning with Pitney Bowes, we are poised to deliver a premium returns experience to both merchants and consumers through PackageHub Returns, ensuring a mutually beneficial outcome,” said Brandon Gale, CEO of PackageHub in a statement. “We believe this partnership offers an incredible value-add to our ever-increasing network of PackageHub store owners.”

The National Retail Federation reported that returns totaled 14.5% of all retail sales in 2023, with online return rates of 17.6%, compared to 10.02% for brick-and-mortar sales. Additionally, no-box returns reduce the likelihood of incorrect or invalid items being returned, a frequent tactic used by fraudsters. According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

“Ecommerce returns are among the fastest-growing costs for retailers — costs that are sure to increase given the historic levels of online shopping we’ve seen this holiday,” said Gregg Zegras, EVP and President, Global Ecommerce at Pitney Bowes in a statement. “With the launch of this network with our partner PackageHub, we have access to their network of premium drop-off locations across the U.S.”