B2B customer retention is a key driver of long-term success in the wholesale industry. After all, happy, loyal customers tend to purchase more, provide invaluable feedback, and become advocates for your brand. This is even more crucial in the B2B landscape, where trust and loyalty form the foundation of lasting customer relationships. However, retaining B2B…
European home improvement conglomerate Kingfisher — parent company of Screwfix, B&Q, Castorama, Brico Dépôt, TradePoint and Koçtaş — is expanding its partnership with CitrusAd to bring retail media opportunities to third-party brands across all its store banners. With more than 2,000 stores across its six banners and operating in eight European countries, the deal marks…
Beauty retailer Beautyque NYC — which debuted in 2020 as the first 3D virtual beauty store — is testing out a new technological innovation in the beauty space: a virtual reality app that will allow users to immerse themselves in a virtual beauty store where they can interact with and shop for products. The brand…
VF Corp. detected a data breach on Dec. 13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. The company, owner of such brands as Vans, The North Face, Dickies and Timberland, revealed the incident and…
Last-mile logistics is a complex and complicated facet of the business world that requires orchestrating many moving parts, meeting tight deadlines and addressing the needs of multiple stakeholders. In addition, several external factors — from weather to traffic to a lack of available parking — can disrupt the process. To enhance efficiency and increase productivity,…
French football (soccer to us Americans) club Paris Saint-Germain (PSG) has opened its first flagship store in Canada as part of its long-term partnership with Lids and Fanatics. The new official Club store is located on Queen Street in Toronto and follows the successful opening of the Fanatics- and Lids-operated PSG standalone store in Los…
BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment. These Tuples are built on a cloud-native and cloud-agnostic tech stack, and the Studio technology can be…
Peloton has named Lauren Weinberg as its new Chief Marketing Officer (CMO), replacing Leslie Berland. Weinberg will report directly to CEO Barry McCarthy and oversee brand and product marketing, growth marketing, creative, consumer insights, membership and global communications. Weinberg brings 20+ years of experience as an insights-driven marketing leader, most recently at Intuit, where she…
Ulta Beauty will be the first retailer to pilot Luum Precision Lash’s new technology, which uses a combination of robotics and AI to enable lash artists to apply false eyelashes faster and more comfortably. Lash extensions can take hours to apply, but Luum’s new technology promises to cut that down to less than 75 minutes for…
American Freight, the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in two Denver-area stores. The retailer upgraded its Centennial, Colo. store and applied its format and design to its new Westminster location. The updated store design includes elements that enhance the brand’s look and feel, product storytelling and…
