JD.com has won a lawsuit against rival Alibaba Group in the High People’s Court of Beijing, which fined Alibaba 1 billion yuan ($140 million) for engaging in monopolistic practices. JD.com had sued Alibaba and its ecommerce divisions, Zhejiang Tmall Network and Zhejiang Tmall Technology, for practicing “choosing one of two” behaviors — essentially saying to…
Nike has laid out a plan to cut up to $2 billion in costs over the next three years in a bid to “accelerate future growth while building a faster, more efficient” organization, executives shared during the company’s fiscal 2024 Q2 earnings call. The company plans to trim expenses in ways including simplifying its product…
As a WooCommercer wholesaler, the efficiency of your B2B customer registration plays a crucial role in your client’s overall journey. Your WooCommerce registration is typically one of the first touchpoints your customers encounter, shaping their impression of your business and building a foundation for a lasting partnership. This leads us to another important question: “How…
With retail crime rising across the United States, many retailers are frustrated by the challenge of curbing the effects of organized and ad-hoc theft. As a result, they’re ramping up their use of physical and visual deterrents — often in the form of locked cases — in the hopes that hardening targets will remedy the…
You have undoubtedly heard me speak, read my books, blogs, tweets, and FB fan posts, or been part of the Bob Phibbs Experience. One unifying part of all of that communication to you is that we need to earn trust before we can get a customer to buy something from us.
2023 was a year of unexpected twists and turns for the retail industry. From marketing blunders to economic surprises, the year offered a wealth of lessons and insights.
